FAQ – Frequently Asked Questions
What exercise machines do you offer?
We offer Kettler exercise machines. We ensure the impeccable condition of these machines through regular maintenance and take full responsibility for their working order throughout the rental period.
How is delivery handled?
We handle the delivery and return of the exercise machine to ensure it is correctly set up and ready for use.
Deliveries and returns usually take place in the evening, between 6:30 PM and 9:00 PM, but other times can be arranged upon request. We will agree on a 30-minute time slot that suits both parties.
Do you also deliver exercise machines to the islands, Tartu, or Narva?
We only serve clients in the Tallinn and Harjumaa region. For other counties, please contact us – we may be able to find alternative delivery options or recommend a local service provider.
Can I pick up the exercise machine myself to save on transportation costs?
Correct assembly of the exercise machine ensures its longevity and reliable operation. Also, the weight of the machine must be considered. If you have a car large enough to fit the exercise machine, this option can be considered and discussed. Please contact us by phone at 5029914 before placing an order. Crosstrainers, exercise bikes, and rowing machines can be picked up from and returned to our warehouse by prior arrangement. Treadmills, however, are heavy and complex machines that we can only transport ourselves.
How does payment work?
Payment is made based on an invoice sent out every 30 days. Payment is made in advance before the start of the next rental period.
If you wish to end the rental period, please contact us by phone or email to arrange the return of the machine.
How to rent an exercise machine?
To rent an exercise machine, select an available model, fill in your delivery and contact details, and follow the on-screen instructions to pay for your order after agreeing to the terms and conditions.
If you have any questions, please contact us. If the desired model is not available, you can add your email address to the waiting list and receive a notification when the machine becomes available. Please note that during peak season, there may be several people on the waiting list, and we follow the “first come, first served” principle.
How long can I rent an exercise machine for?
The minimum rental period is one month. An invoice is sent every 30 days, based on which you can decide whether to extend or terminate the rental period. To terminate the rental period, please contact us before the next invoice’s due date.
What if I want to terminate the rental agreement?
You can terminate the rental period once you have received the next invoice. Please be sure to inform us of your wish by phone or email so we can arrange the return of the machine. Without notification, the rental period will automatically continue.
What if something happens to the exercise machine during use?
We check and maintain all machines before each new rental period. If a problem arises with the exercise machine during the rental period, please contact us immediately. We will replace the machine free of charge or repair it as quickly as possible.
Is a deposit required?
No, we trust that you will use the machine as intended, so no deposit is required.
How to contact us?
For questions, please contact us at info@kodusport.ee or by phone at 5029914