FAQ – Frequently Asked Questions
What kind of exercise machines do you offer for rent?
We offer high quality Kettler-branded exercise machines, as seen on the pictures. We ensure their superb condition through regular maintenance and are take responsibility for their working order during the rental period.
How does the delivery work?
We handle both delivery and pickups of the equipment ourselves to ensure correct setup and readiness for use.
Deliveries and pickups usually take place in the evening, between 18:30 and 21:00, but other times can be arranged if needed. Typically we agree this in advance with the customer, and the way it works is that we find a 30-minute time window that suits both parties.
Do you deliver exercise machines to the islands, Tartu, or Narva?
We only serve customers in Tallinn and Harju County. For other counties, please contact us – we may be able to find alternative delivery options or recommend a local service provider.
Can I pick up the exercise equipment myself to save on delivery costs?
Correct assembly of our exercise machines ensures its longevity and reliable operation. You must also consider the weight of the equipment. If you have a sufficiently large van to fit the exercise equipment, this option can be considered and discussed. Please contact us at 5029914 before placing an order. Crosstrainers, exercise bikes, and rowing machines can be picked up and returned from our warehouse by you with a prior arrangement. However, treadmills are heavy and complex devices that we can only transport ourselves.
How does payment work?
Payment is made based on an invoice, which is sent out every 30 days. Payment is made in advance before the start of the next rental period.
If you wish to terminate the rental period, please contact us by phone or email to arrange the return of the equipment. Payments are regular Estonian bank-to-bank payments. In case of international bank Wise payment can also be arranged. We don’t take credit cards at the moment.
How to rent the exercise machine here?
To rent an exercise machine, select an available model, fill in your delivery and contact details, and follow the on-screen instructions to pay for the order after agreeing to the terms.
If you have any questions, please be sure to contact us. If the desired model is out of stock, you can add your email address to the waiting list and you will receive a notification when the device becomes available. Please note that there may be several people on the waiting list during peak season, and we operate on a “first come, first served” basis.
Rental period starts only after the delivery has been completed. At the delivery we will also make a small tutorial and asnwer all your questions.
How long can I rent the exercise equipment for?
The minimum rental period is one month. An email invoice is sent every 30 days, based on which you can decide whether you want to extend or terminate the rental. To terminate the rental, please contact us before the due date of the next invoice, and we will agree the pick up details.
What should I do if I want to stop the rental?
You can stop the rental period at any moment. The easiest – once you have received the next invoice. Be sure to inform us of your wish by phone or email so we can arrange the return of the equipment. Without notification, the rental period will continue automatically, which may cause additional fees.
What should I do if something happens to the exercise machine during my rental?
We check and service all equipment before each new rental agreement. If a problem occurs with the exercise equipment during the rental period, please contact us immediately. We will replace the equipment free of charge or repair it as soon as possible.
Do you require a Security Deposit?
No, we trust that you will use the equipment as intended, so no security deposit is required.
How can I contact you?
If you have any questions, please don’t hesitate to contact us at info@kodusport.ee or by phone at 5029914.